Customer satisfaction continues to be at the core of everything we do at Rubber Mats Dubai. For clients buying rubber mats, rubber flooring systems, gym flooring, playground surfaces, industrial mats, and installation services in the United Arab Emirates, we deliver an open and trustworthy experience. The terms under which cancellations, returns, and refunds are permitted are described in this cancellation and refund policy.
Rubber Mats Dubai | Return & Refund Policy
Cancellation Policy for Orders
Before an order is scheduled for production, customization, shipping, or installation, customers have the option to cancel it. Cancellation requests must be reviewed and approved by our management team once an order has been confirmed and materials have been assigned.
Customized rubber mats, bespoke designs, unique color combinations, and made-to-order flooring systems are examples of products that cannot normally be canceled once manufacturing has started. Before confirming their order, customers are advised to confirm all measurements, product choices, and specifications.
Important Instructions to Qualify for Refunds
Every refund request is assessed separately according to the order type, project status, product condition, and customer-provided supporting paperwork. Requests for refunds can be granted in the following situations:
- Authorized cancellation prior to the start of production or shipping.
- The ordered product is not available, and there isn’t a good substitute.
- Delivery of goods that are damaged or flawed due to production problems.
- Failure to deliver the services specified in the verified order.
- Confirmed installation flaws brought on by poor craftsmanship.
Non-Refundable Circumstances
Generally speaking, refunds are not offered for:
- Rubber flooring and mats are manufactured to order or customized.
- Goods that are approved by the client before manufacturing.
- Performed installation jobs with success.
- Goods that have been harmed by abuse, poor upkeep, or unapproved alterations.
- Things that are reduced, clearance, or special order, unless a manufacturing defect is verified.
Procedure for Inspection and Resolution
The problem should be disclosed as soon as possible, following delivery or project completion, if a client thinks a product or installation has a flaw. To evaluate the reported issue and choose the best course of action, our staff could set up an inspection.
We provide product replacement, repair services, partial reimbursement, corrective installation work, or another appropriate solution that fairly handles the situation, depending on the results.
Processing Time for Refunds
When a refund request is accepted, it will, if feasible, be executed using the original payment method. Depending on banking organizations, payment processors, and financial processing techniques, processing times may differ. Throughout the process, customers will be updated on the projected timeframe and status of their refund request.