Rubber Mats Dubai | Warranty Policy

At Rubber Mats Dubai, we provide premium rubber mats and flooring options that offer long-term performance, durability, and safety. To guarantee that every project satisfies the highest quality standards, we employ premium-grade materials and expert installation processes.
Subject to the terms and restrictions listed below, we offer a warranty of up to three years on specific rubber mat products and installation projects throughout Dubai and the UAE to show our trust in the goods and services we offer.

Coverage of Warranties

During the relevant warranty period, our warranty is intended to cover qualified manufacturing defects and installation-related problems that could impair the supplied rubber mats’ operation, appearance, or performance. Coverage could consist of:

Manufacturing flaws in rubber mat goods that have been approved.
Our authorized crew handles installation workmanship difficulties.
Early separation or movement is brought on by mistakes made during installation.
Flaws that compromise the rubber flooring system’s structural stability.
Issues brought on by improper adhesive or installation material application.

Conditions of the Warranty

Customers must adhere to the post-installation care, cleaning, and maintenance instructions in order to keep their warranty eligibility. The lifespan of the flooring system is increased, and product performance is preserved with proper maintenance.

Only when products are utilized for their intended purpose and maintained in accordance with our advice does the warranty remain valid.

Exclusions from the Warranty

What is not covered by the warranty:

Typical deterioration brought on by frequent use.
Damage brought on by large machines, sharp items, or strong collisions.
Burns, stains, punctures, cuts, or chemical damage.
Using inappropriate cleaning supplies or improper cleaning techniques.
Damage brought on by fire, flooding, water buildup, natural calamities, or environmental factors.
Unauthorized third-party repairs, changes, or modifications.

Procedure for Warranty Claims

As soon as a product or installation fault is discovered, customers should get in touch with our support staff if they think it falls under warranty coverage. To aid in the appraisal process, pertinent data, images, and project specifics could be asked for.

After reviewing the claim, our personnel may set up a site assessment to confirm the problem and choose the best course of action, which can involve replacement, repair, or another appropriate corrective action.

Customer Service and After-sale Assistance

One of our top priorities is still ensuring that customers are satisfied. When it comes to warranty questions, maintenance suggestions, product advice, and after-sales service needs, our support staff is here to help.

This guarantee demonstrates our dedication to providing durable rubber mat solutions, expert installation services, high-quality labor, and trustworthy customer service throughout the United Arab Emirates. Customers who choose Rubber Mats Dubai get flooring products that are supported by committed service and long-term trust.